Last Updated: August 26, 2026
We collect information you provide directly when booking expeditions, subscribing to communications, or contacting us. This includes names, email addresses, phone numbers, physical addresses, and any details you share about fitness levels, medical considerations, or dietary requirements.
We automatically collect certain technical information when you visit our website, including IP addresses, browser types, device information, pages visited, and time spent on pages. This helps us understand how visitors use our site and identify technical issues.
Personal information serves specific purposes related to expedition planning and delivery. We use contact details to confirm reservations, send pre-trip information, communicate during expeditions, and provide post-trip follow-up. Health and fitness information helps us assess whether specific expeditions match participant capabilities and prepare for any special needs.
We may use your information to send occasional updates about new expeditions, conservation initiatives, or relevant wilderness education content. You can unsubscribe from these communications at any time.
We do not sell or rent personal information to third parties. We share information only when necessary for expedition operations or legal compliance.
This includes sharing participant lists with guides leading your expedition, partnering organizations managing permits or park access, emergency responders if safety situations arise, and professional advisors (legal, accounting, insurance) bound by confidentiality.
We may disclose information if required by law, court order, or government investigation, or to protect rights, property, or safety of our business, staff, or participants.
We implement reasonable security measures to protect information from unauthorized access, alteration, disclosure, or destruction. This includes encrypted transmission of sensitive data, restricted access to personal information among staff, and regular security assessments.
However, no internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Our website uses cookies—small data files stored on your device. Essential cookies enable core functionality. Analytics cookies help us understand site usage patterns. You can control cookie preferences through your browser settings, though disabling certain cookies may limit website functionality.
You have rights regarding your personal information. You may request access to information we hold about you, request corrections to inaccurate information, request deletion of your information (subject to legal retention requirements), opt out of marketing communications, and object to certain processing activities.
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
We retain personal information as long as necessary for the purposes described in this policy. Booking and participant information is maintained for seven years for legal and safety documentation. Marketing communications data is kept until you unsubscribe. Website analytics data is aggregated and anonymized after 24 months.
Our services target adults. We do not knowingly collect information from individuals under 18 without parental consent. If you believe we have inadvertently collected such information, contact us immediately for removal.
Our operations are based in Canada. If you access our website from outside Canada, your information may be transferred to and processed in Canada, where privacy laws may differ from your jurisdiction. By using our services, you consent to this transfer.
We may update this privacy policy periodically to reflect changes in practices or legal requirements. We will post updated versions on this page with revised dates. Continued use of our services after changes indicates acceptance of the updated policy.
For questions about this privacy policy or our data practices, contact us at [email protected] or write to:
glossy-vale
427 Mountain Ridge Avenue
Canmore, Alberta T1W 2R6
Canada